FAQ

❓ The Phera Comb (Couronne d'Or)

  1. Is the Phéra comb suitable for all types of Afro hair?
    Yes. Phéra was specially designed for frizzy, curly, and curly hair, even very dry hair. Its shape and material reduce pain and prevent hair breakage.

  2. Can I use it even if my hair is not afro?
    Absolutely. Many clients with wavy or curly hair use it to gently detangle. Its design makes it universal, although it excels on Afro textures.

  3. How is Phéra different from a classic afro comb?
    Phéra doesn't just style your hair: it's designed as a care and style tool. It's more durable, has a protective sheath (hygiene and safety), and an elegant design that lasts.

  4. Are the teeth of the comb likely to break like with other combs?
    No. Phéra was created to address this very problem. It is designed with robust material and tested to resist breakage during daily use.

  5. Does the comb damage or pull out the hair?
    No, quite the opposite. Its shape and spacing reduce tension on the hair and minimize pain. It's a comb that respects the hair fiber.

  6. Why is the comb sold more expensive than a classic comb?
    Because it's not just a simple comb. It's a premium, solid, and durable accessory that can replace several combs over time. Buying Phéra means investing in quality and daily comfort.

  7. Can I carry the comb without damaging my belongings?
    Yes. Phéra comes with its protective sheath, which keeps the teeth intact and prevents them from snagging in a bag or pocket.

  8. Is the comb easy to clean?
    Very simple: just rinse it with warm water and dry it. The sheath also protects against dust and dirt.

  9. Is it suitable for children?
    Yes. Many parents choose Phéra to comb their children's hair painlessly. The sheath also provides extra security when the comb is not in use.

  10. Is it a local or imported product?
    Couronne d'Or is a committed French brand. Our design is locally inspired, and we strive to ensure sustainable and responsible production.

  11. Will the color and design fade over time?
    No. The materials used are wear-resistant and retain their shine. The comb remains as attractive as it is useful, even after several years of use.

  12. Can I give Phéra as a gift?
    Of course. With its elegant sheath and refined design, it's an original, practical, and symbolic gift to enhance natural beauty.

  13. What if I'm not satisfied?
    We offer a 30-day money-back guarantee. You can try Phéra with complete peace of mind.

  14. Is the comb heavy or bulky?
    Not at all. It is designed to be lightweight, compact, and easy to carry around on a daily basis.

  15. Can Phera really last for several years?
    Yes. Unlike fragile combs that break quickly, Phéra is a lasting investment. Many customers report that it remains intact despite heavy use.

Gold Crown Shopping Experience

💳 Payment & security

  1. What payment methods do you accept?
    We accept credit cards (Visa, Mastercard, American Express), PayPal, as well as secure payments via Apple Pay and Google Pay.

  2. Is payment secure?
    Yes. All transactions go through a 100% secure payment platform with SSL encryption to protect your banking information.

  3. Can I pay in installments?
    Yes, for certain amounts, we offer payment in 2 or 3 installments free of charge via our payment partner.

 

🚚 Delivery & deadlines

  1. What are your delivery times?
    On average, 2 to 4 business days in mainland France. For Europe, allow 5 to 7 days, and for international orders 7 to 12 days.

  2. How much does delivery cost?
    Delivery is free for purchases over €50. Below that, a reduced fee applies depending on the destination.

  3. Can I track my order online?
    Yes. As soon as it is shipped, you will receive an email with a tracking number that allows you to follow the progress of your package in real time.

 

📦 Returns & Guarantees

  1. Can I return a product if I change my mind?
    Of course. You have 30 days after receipt to return the Phéra comb to us, provided it is unused and in its original packaging.

  2. Who covers the return costs?
    For any defective product or error on our part, we cover the return costs. For a simple change of mind, the costs are shared.

  3. Do you offer a guarantee?
    Yes, Phéra is guaranteed for 1 year against any manufacturing defect.

🌍 International orders

  1. Do you ship internationally?
    Yes. Gold Crown ships to most countries worldwide. Fees and delivery times vary depending on the destination.

  2. Will I have to pay customs fees?
    It depends on your country. Any customs fees or local taxes are the responsibility of the customer.

🛍️ Customer experience

  1. Can I order Phéra as a gift for someone else?
    Yes. You can enter a different address for delivery, and we offer elegant gift wrapping as an option.

  2. How can I contact your customer service?
    You can write to us directly by email. We respond within 24 business hours.

  3. Do you have a physical store?
    For now, Couronne d'Or is only available online. However, we are working to expand to select retail locations soon.

  4. How can I be informed about new products and promotions?
    Subscribe to our newsletter to receive exclusive previews of our launches, special offers, and hair tips.